Shipping policy

Shipping Policy

All orders are processed within the stated turnaround time shown on the website.

Turnaround times:

Orders will only be dispatched once they have been completed.

We use trusted courier services to deliver your orders, including Royal Mail and DPD.

Shipping method will be selected based on the size, weight and value of your order to ensure safe and efficient delivery.

Estimated delivery timeframes from dispatch to receiving your order are as follows:

Please note these timeframes are estimates and apply from the point of dispatch, not the order processing time.

Shipping costs are calculated at checkout based on your order.

Any free shipping thresholds (if applicable) will be clearly shown at checkout.

Once your order has been dispatched, you will receive a confirmation email.

Where applicable, tracking details will be provided so you can monitor your delivery.

While we aim to dispatch orders within the stated timeframe, delays may occur during busy periods or due to circumstances outside of our control.

We are not responsible for delays caused by courier services, including Royal Mail or DPD.

It is the customer’s responsibility to ensure all shipping details are correct at the time of ordering.

We cannot be held responsible for orders lost or delayed due to incorrect or incomplete address information.

If your order has not arrived within the expected timeframe, please contact us.

We will assist in raising an investigation with the courier where necessary. Please note that lost parcel claims may take time to resolve.

If your order arrives damaged, you must contact us within 48 hours of delivery with:

We will review the issue and resolve it where appropriate.