Terms of service

Terms of Service

Overview

This website is operated by Sensai Scents Wholesale. Throughout the site, the terms “we”, “us” and “our” refer to Sensai Scents Wholesale.

Sensai Scents Wholesale offers this website, including all information, tools and services available, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing from us, you engage in our service and agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced within them.

These Terms apply to all users of the site, including browsers, customers and merchants.

If you do not agree to these Terms, you must not use this website.

We reserve the right to update or change these Terms at any time. Continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

SECTION 1 – USE OF OUR WEBSITE

By using this site, you confirm that you are at least 18 years old or using the site under the supervision of a parent or guardian.

You agree not to use our products or services for any unlawful or unauthorised purpose, including breaching any applicable laws.

You must not attempt to interfere with the operation or security of the website, including introducing harmful code, viruses, or malicious software.

We reserve the right to suspend or terminate access to our services if these terms are breached.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time.

You agree not to copy, reproduce, sell or exploit any part of this website, our products, or services without written permission.

Content provided on this site may be transferred across networks and adapted for technical requirements. Payment information is always processed securely.

SECTION 3 – PRODUCT INFORMATION

We aim to ensure all product descriptions, images and details are accurate. However, slight variations in colour, design or finish may occur.

All products are supplied for resale purposes. It is your responsibility to ensure they are suitable for your business and customer base.

SECTION 4 – PRICING & AVAILABILITY

All prices are listed in GBP and may change at any time without notice.

We reserve the right to modify, discontinue or limit any product at any time.

We may also limit or cancel orders at our discretion, including those that appear to be placed by resellers or distributors.

SECTION 5 – WHOLESALE & CUSTOM ORDERS

Due to the nature of wholesale supply, all orders are considered final. Minimum order values apply and orders cannot be amended or cancelled once placed.

For branded or labelled products, the business name provided at checkout will be used on labels. You are responsible for ensuring all details are correct at the time of ordering. We do not provide proofs unless explicitly stated, and we are not responsible for customer-submitted errors.

Custom or labelled products are made specifically for your business and cannot be resold by us.

SECTION 6 – ORDER INFORMATION

You agree to provide accurate, complete and up-to-date information for all purchases.

We reserve the right to cancel or refuse any order if incorrect, incomplete or suspicious information is provided.

SECTION 7 – TURNAROUND & SHIPPING

All orders are processed within the stated turnaround times shown on the website.

Turnaround times begin from order confirmation and may vary during busy periods. Please note that turnaround times do not include weekends or bank holidays.

Shipping times are estimates and may vary depending on the courier. Once dispatched, we are not responsible for delays caused by shipping providers.

It is your responsibility to ensure all delivery details are correct at the time of ordering.

SECTION 8 – THIRD-PARTY LINKS

This website may include links to third-party websites. We are not responsible for the content, accuracy or policies of these external sites.

SECTION 9 – COMMENTS & FEEDBACK

If you submit comments, suggestions or feedback, you agree that we may use them without restriction or obligation to compensate you.

We reserve the right to remove content that is unlawful, offensive or violates these Terms.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS & OMISSIONS

Occasionally, there may be errors in product descriptions, pricing or availability.

We reserve the right to correct errors, update information or cancel orders at any time without prior notice.

SECTION 12 – PROHIBITED USES

You may not use this website or its content for any unlawful purpose, to violate any laws or regulations, to infringe intellectual property rights, to upload malicious software, or to engage in misleading or fraudulent activity.

We reserve the right to terminate access for any prohibited use.

SECTION 13 – LIABILITY

All products and services are provided “as is” without warranties unless stated otherwise.

Sensai Scents Wholesale shall not be held liable for any indirect or consequential loss arising from the use or resale of our products.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold Sensai Scents Wholesale harmless from any claims arising from your breach of these Terms or misuse of our products.

SECTION 15 – SEVERABILITY

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will remain in full effect.

SECTION 16 – TERMINATION

These Terms remain in effect unless terminated by either party.

We reserve the right to terminate access to our services at any time if these Terms are breached.

SECTION 17 – ENTIRE AGREEMENT

These Terms, along with our policies, form the entire agreement between you and Sensai Scents Wholesale.

SECTION 18 – GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of the United Kingdom.

SECTION 19 – CHANGES TO TERMS

We reserve the right to update or change these Terms at any time.

It is your responsibility to review them periodically. Continued use of the site indicates acceptance of any changes.